I am a little flustered right now. My head is flowing with many thoughts, but I must start at the start.
A month and a half ago (mid Sept), I had an unfortunate lunch-time experience at a restaurant I frequented. In a nutshell, a server spilled all kinds of food all over me and my clothes while I was eating, seated along the corridor, and the “service recovery” after that was excruciatingly bad; all in the middle of a work day! Expectedly, I was appalled by the experience, and also exhausted by the conversation I had with the restaurant manager. I resorted to HungryGoWhere, a popular Singapore-based site where I often review food joints. Here is my entire review on Zaffran, the restaurant in question.
With little else to pacify myself, I moved on and went about my life as usual. Until a few days back, when HungryGoWhere’s moderator wrote to me the following message:
To this, I immediately replied with my contact details, standing by the integrity of my review. Following 4 days of silence, I received an email from Zaffran this afternoon, and you have to see it to believe it:
I guess you’ll understand now why I’m flustered. (And a little angry and a little amused)
Rule #1 of Social Media – I’m an online citizen and I have the right to share my experiences with my fellow citizens.
Over to you – Any thoughts, insights, suggestions, comments? Any lawyers?!
UPDATE: Calvin Timo, a Twitter friend, wrote a post about the incident on his blog and received an email from Zaffran claiming that they are “friendly and reasonable” people. Well, actions speak louder than words.
Disclaimer: This is a personal blog and all thoughts expressed here are my own, not intended to harm anyone. Via this post, I only seek support from the online community and share my experience of the situation I’ve found myself in.